Shipping policy
Shipping Policy
At Le Moment, every order is carefully prepared and handled with attention to detail, ensuring a seamless luxury delivery experience.
Processing Time
All orders are processed within 24–48 hours after confirmation, excluding weekends and public holidays.
Each piece is quality-checked before dispatch.
Delivery Timeline
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Domestic Orders: 1–3 business days
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International Orders: 5–10 business days
Delivery times may vary depending on the destination, customs clearance, local courier operations, public holidays, weather conditions, and other factors beyond our reasonable control.
Estimated delivery times are provided for guidance and are not guaranteed.
Shipping Charges
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Complimentary worldwide shipping is available on orders above AED 300.
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For orders below AED 300, standard shipping fees apply and will be calculated and displayed at checkout.
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Any applicable customs duties, import taxes, VAT, or other destination-country charges are separate from shipping fees and may be payable by the customer.
Customs & Duties
For international shipments, customs duties, import taxes, VAT, or other charges may apply depending on the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or standard shipping charges.
Customers are responsible for ensuring that the products they order can be legally imported into their destination country.
Order Tracking
Once your order is dispatched, you will receive a tracking link via email or SMS to monitor your delivery.
Delays
While we partner with premium logistics providers, delays may occasionally occur due to customs clearance, weather conditions, public holidays, courier operations, or other circumstances beyond our reasonable control.
We appreciate your patience in such cases.
Address Accuracy
Please ensure that all shipping details are entered correctly at checkout.
Le Moment is not responsible for delays, additional charges, or failed delivery resulting from incorrect or incomplete shipping information provided by the customer.
Assistance
For any shipping-related queries, please contact us at: