Shipping policy
Shipping Policy
At Le Moment, every order is carefully prepared and handled with attention to detail, ensuring a seamless luxury delivery experience.
Processing Time
All orders are processed within 24–48 hours after confirmation, excluding weekends and public holidays.
Each piece is quality-checked before dispatch.
Delivery Timeline
- UAE: 1–3 business days
- GCC Countries: 3–6 business days
- International Orders: 5–10 business days
Delivery times may vary slightly depending on customs clearance and local courier operations.
Shipping Charges
- Complimentary shipping on orders above AED X (set your threshold)
- Standard shipping fees apply below this threshold and are calculated at checkout.
Customs & Duties (International Orders)
For international shipments, customs duties or import taxes may apply depending on the destination country.
These charges are the responsibility of the customer and are not included in the product price.
Order Tracking
Once your order is dispatched, you will receive a tracking link via email/SMS to monitor your delivery in real time.
Delays
While we partner with premium logistics providers, delays may occasionally occur due to customs, weather conditions, or external courier factors.
We appreciate your patience in such rare cases.
Address Accuracy
Please ensure all shipping details are entered correctly at checkout. Le Moment is not responsible for delays or failed delivery due to incorrect or incomplete addresses.
Assistance
For any shipping-related queries, contact us at:
support@lemoment.com